LINODE 说我的服务器发生硬件故障，导致我的网站直接无故挂掉，有 V 友遇到过类似情况么？能要补偿什么的吗？

[lyragosa]

正吃饭的时候收到 LINODE 的邮件，回来开电脑登上去一看，大大的 You have an important ticket open!

然后内容如下：

Hello,

Our administrators have detected an issue affecting the physical hardware your Linode resides on. We're working to resolve the issue as quickly as possible and will update this ticket as soon as we have more information.

Your patience and understanding is greatly appreciated.

Regards,
[xxxxx]


说好的稳定呢！
以及这种情况下能不能要点补偿什么的？毕竟这是他们的问题？

[doubleflower]

这几年发生过二次，第一次导致 mysql 数据库坏掉，机器可以起来后好了十几分钟后数据库就坏了。

第二次发生故障时可以起来后我马上转移数据到别的机器上，没发生问题。

[ipconfiger]

一般来说补偿就是你挂掉时间免单, 然而这并没有什么卵用

[citydog]

很正常，他们的母鸡硬件故障，等他们处理就行了，一般很快！

[599316527]

数据没丢，没挂多久的话就算了...

[zhouzhe8013]

遇到过几次,莫名其妙就挂了
不过我在上面也就一个梯子

[dzxx36gyy]

上个星期刚挂=_=，一开始是说修复，后来直接迁移了，数据没啥问题。

[c0878]

做好 backup 敲黑板!

[lyragosa]

@c0878 backup 有，我开了 linode 自己的 2.5 刀备份，数据每天打包丢 dropbox ，再在我两台电脑本地备份，问题不大。
@ipconfiger 问了客服，客服说超过 45 分钟之后的部分免单，然后说数据不影响，聊胜于无……
@zhouzhe8013 我没放梯子，放的我自己的网站，所以挂了还是很烦躁……如果单纯放梯子的话倒是无所谓，挂就挂呗。

然后过去了 1 个多小时了还没好……极其不爽……

[dreamcountry]

硬件故障提示，收到过好多次，没管它，由官方自己去维护，好了后看数据正常就行了。

另外，故障时间官方没有承诺 100%，它的 SLB 没查到是多少。如果是 99.99%的话年宕机时间允许小于 1 小时，如果是 3 个 9 的话，则更长，允许接近 10 小时。

[aveline]

https://www.linode.com/tos

Uptime Guarantee
Linode.com provides a 99.9% uptime guarantee on all Linode hardware, and on network connectivity. In any given month, if your Linode is down for more than 0.1%, you may request a pro-rated credit for the down-time.


Limitation of Liability
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of Linode.com and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that Linode.com shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Linode.com. Subscriber further acknowledges that Linode.com's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Linode.com be liable for any special or consequential damages, loss or injury. Linode.com is not responsible for any damages your business may suffer. Linode.com does not make implied or written warranties for any of our services. Linode.com denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Linode.com.

[dreamcountry]

linode 的 SLA ：
Uptime Guarantee
Linode.com provides a 99.9% uptime guarantee on all Linode hardware, and on network connectivity. In any given month, if your Linode is down for more than 0.1%, you may request a pro-rated credit for the down-time.

[dabpop139]

Linode 不需要梯子也可以访问么？

[likuku]

异地备份必须的呀

[ZE3kr]

LINODE 的 VPS 又不是云端的，母机出问题就挂， Backup 一般不用提供商的，提供商那种一般都是全磁盘备份，不能恢复单个文件，而且都不便宜。我直接备份 S3 。 Vultr 的 SLA 是 100%，但是如果宕机提前一天告诉你且宕机时间小于 5 分钟（还是 15 分钟）不给你赔。

[lyragosa]

@likuku 有异地备份，这点倒是不担心
@ZE3kr 我是都开了，自己也有备份也用了 LINODE 的备份。
全磁盘备份也有好处，比如我机器上装了很多乱七八糟的小插件，虽说不是很重要，但如果只备份网站本身的话，那些小插件还要自己装，还不如提供商的全磁盘备份来得好。不差那 2.5 刀。

[ZE3kr]

@lyragosa 这个提供商给的备份我认为就是防止自己某天 sudo rm -rf /* 的，或者系统升级失败什么的，一般 VPS 都有做 RAID10 的所以不太怕硬件问题。不过其实这个备份也就在这个提供商用，也不给你提供下载，不能迁移，所以在其他地方备份也有必要。

[maxsec]

让他 1 亿倍补偿

[phttc]

@maxsec 敲诈。。国际法庭起诉你，让你赔偿 1000w