这是一个创建于 299 天前的主题，其中的信息可能已经有所发展或是发生改变。
今天遇见怪事， 不小心把 mxplayer 卸载。结果私密视频全部丢了，在文件管理是能够找到这些视频，但是已经无法打开了，感叹这么大的 bug ， 对于 mxplayer 来说我竟然没有在 google 上面找到有反馈这个问题的。
是不是三哥拉低了这软件的水平？
未来我的相册一定跟上这个私密文件夹的功能。 但是肯定不会造成卸载软件，私密视频就丢失的问题。
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1
jeesk OP 已经发邮件联系 mxplayer 团队了。 等待结果处理。
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2
xiangyuecn 299 天前
？？？，既要又要
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3
HankLu 299 天前
什么是私密视频？
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4
gzlock 299 天前
楼主的操作是不是类似 D 盘用了微软的 bitlock ，重装系统后 D 盘打不开了
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5
Tony4ee 299 天前 via iPhone
软广啊
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7
Vegetable 299 天前
重新定义私密?
你卸载软件加密过的视频当然就无法打开了,重现安装软件如果可以打开,那加密文件复制到另一个手机上也能查看,合理吗? |
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9
wzw369 299 天前 via Android
如果卸载软件，就能看到打开视频，那还有什么用呢？
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10
jeesk OP mx player 团队回复我了，未来将提供恢复的选项.
Dear User, Thank you for reaching out to us. We acknowledge the receipt of your email and would like to inform you that a ticket has been created with a reference number "#MX-000000". Our team will be reviewing it and shall respond to you as soon as possible. We also request you that please do not send multiple emails for the same query. Multiple emails will delay our ability to reply to your query in a timely fashion. If you have any other questions or would like to add more information related to your query, please send them as a response to this email so we can help you in the best possible way. Thank you for your patience and look forward to your continued support. |
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jeesk OP Dear User,
Thank you for writing to MX. We are sorry to hear about the instance. We wish we could have helped you recover your deleted videos. However, we do not have this option available on our MX App. Hence, there is very little we can do to help you. MX Player stores all your private videos as hidden encrypted objects in the MxPlayerAd folder on your internal storage, and you may lose your videos permanently if this folder is erased. Rest assured that we have made a note of your request and will try to get this option available very soon. We hope this information helps. Your support is appreciated. |
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12
x2009again 299 天前
你重新安装下，发现在 mxplayer 的私密文件夹中可以找到以前的文件
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13
jeesk OP @x2009again 找到了不能还原文件。
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x2009again 298 天前
@jeesk #13 我上次是卸载后重装，设置一样的密码，然后私密文件夹中的文件还在
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